FAQ

Yes, at urbanBloomed, we understand that aesthetics are just as important as the health of your plants. You can absolutely request specific colors for your plant pots when placing an order. During the checkout process, there is an option to include special requests or preferences. Simply mention the color you desire, and we will do our best to accommodate your request based on availability. Please note that while we strive to meet your preferences, certain colors may be subject to stock limitations. For the most accurate and up-to-date information, you can also contact our customer service team directly before placing your order. Your satisfaction and the harmonious integration of our plants into your space are our top priorities.

Yes, all plant pots at urbanBloomed are designed with drainage holes to ensure optimal water management for your plants. Proper drainage is essential for preventing root rot and promoting healthy plant growth. Our pots are crafted to offer both aesthetic appeal and practical functionality, making it easier for you to maintain lush and thriving greenery. If you have any further questions about our products or need advice on plant care, our expert team is always here to help.

At urbanBloomed, we strive to ensure your plants and their pots arrive in perfect condition. However, if your pot arrives cracked or broken, please follow these steps for a quick resolution:

1. Contact Us Immediately: Send an email to our customer support at support@urbanbloomed.com within 48 hours of receiving your order. Please include your order number and a brief description of the issue.

2. Include Photos: Attach clear photos showing the damage to the pot and the packaging. This helps us assess the situation and improve our packaging standards.

3. Resolution Process: Once we receive your email, our team will review the issue and respond within 24 hours. We will offer you either a replacement pot or a store credit, depending on your preference. We value your satisfaction and aim to make every experience with urbanBloomed a positive one. Thank you for your understanding and cooperation!